Once you check out from our online store, you will immediately receive an order confirmation email which will provide a summary of your purchase.
Once the products have shipped, you will receive a shipping confirmation email that includes a tracking number for your shipment. Please contact us if you did not receive, or have lost your tracking confirmation, and need a copy sent to you.
We aim to ship your order same day if received before 11:30am MST; or next business day.
The status of your order can be checked on clicking on View your Order in the confirmation email; or by logging in to Your Account on our website.
We cannot guarantee we can cancel your order before it ships because of our fast fulfillment process. Please call us immediately if you need to cancel your order on 1-833-BUKNBAS (285-6227). If your order has already shipped, then please follow our free returns process once you receive it.
Free shipping and returns also apply to our international customers! Your order will be shipped by air by Fedex and you will receive a tracking number.
Please allow minimum 3 days and possibly up to 10 days for delivery.
For small orders e.g. casual wear: your order should arrive in 2-3 business days to most locations in the United States but please allow up to 5 days. Delivery will usually be from USPS.
For technical wear or other large orders: your order should arrive in 2-3 business days to most locations in the United States but please allow up to 5 days. Delivery will usually be from Fedex.
Please allow more time for international orders, minimum of 3 days and possibly up to 10 days. Delivery is by Fedex.
Yes, all orders are shipped insured.
We cannot guarantee we can cancel your shipping address before it ships because of our fast fulfillment process. Please call us immediately if you need to make any changes to your order on 1-833-BUKNBAS (285-6227).
Items cannot be added to an order that has been confirmed. Your order is confirmed once you have completed the checkout and payment process. If you would like to order additional items, please place a new order online.
Yes, we ship to post office boxes.
Yes, we will ship to a military base address. Please note this means visibility will be reduced on your tracking information.
We do not ship to multiple addresses. Each individual order can only ship to a single address.
If you wish to send several items to different addresses, then a new order must be completed for each individual destination.
Yes. The shipping address can be different from the billing address.
Yes, our order fulfillment operations do not work on Federal holidays and some major State holidays.
The packaging method will be determined by the product and number of products on your order. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.